Returns and Exchanges

Catsgear have a genuine commitment to our members & fans and we will always endeavour to deliver exceptional customer service and experiences within our stores. 

We understand that repairs, exchanges and refunds maybe required. If you are not satisfied with your purchase or you simply change your mind, you may return it within 30 days from the date of purchase for a full refund or exchange, providing the following is met:

•  Original proof of purchase, a receipt, is supplied,
•  Goods are in unworn/unused original condition with all original tags still attached,
•  Goods are returned within 14 days of purchase.

You can choose between a refund or exchange where goods are faulty or different from the description listed.

When choosing to return an item, please note the following;

• Products that are returned as faulty will be assessed by Catsgear before any exchange can be actioned.
• Catsgear cannot be held accountable for returned goods that are lost in transit. We suggest that these are packed appropriately and sent via registered post.
• Perth Wildcats Management reserve the right to refuse a refund in accordance with this policy.

Please also note that no refunds will be given for any personalised item, not limited to, but including jerseys, sleeved jerseys and duffle bags. Clearance items are not exchangeable, and all sales on these items are final.

Returning your goods for a refund or exchange can be done via the following;

• In person at the Catsgear Team Store.
• Via post. Please ensure a copy of our 'Return and Exchanges' form is filled out in full (available here) and send to the attention of Catsgear: 201 Underwood Avenue, Floreat, 6014, Western Australia.

If choosing to send your goods back for an exchange or refund, please note that this is at the cost of the original customer where items are a change of mind. Exchanges or refunds due to a faulty product will be assessed by a Catsgear Team Member prior to return postage being refunded.