When you complete an online order with Catsgear, you will receive a confirmation email with your invoice details. Please keep this as your proof of purchase, should you want to return or exchange your items. You will also receive a second receipt from either eWAY or Paypal, depending on your method of payment.
ORDERS WITH SHIPPING:
Once your order has been shipped, you will receive a confirmation email containing a tracking ID, and details on how to trace your order. Please allow up to 12 hours (after shipping email is received) for your parcel to register this tracking ID against your order, before attempting to track your parcel.
Your order will be delivered by one of our partner carriers; Fastway, Startrack Express, or Australia Post. The partner carrier is determined by your selected products, as well as delivery address.
The standard delivery time for online orders is 3-5 business days. Please note that this is an estimate only; please use the tracking ID provided via email to track your parcel with the carrier company directly. If express delivery is chosen at the time of checkout, the expected delivery time is 1-2 business days. Please note, these estimates are based on deliveries within the metro area of Australian capital cities. Country delivery times may differ.
If you give permission for your parcel to be delivered without a signature, please put this in your order notes during the checkout process. If an attempt to deliver your parcel is made where no one is at the nominated address, a card may be left stating that your parcel will be available for pick-up at your local post office. To collect your parcel, simple take the card, proof of ID (with signature), and proof of address to the Post Office listed on your card.
ORDERS WITH CLICK AND COLLECT:
If you would prefer to use the free 'click and collect' method of delivery, please ensure this is chosen during the checkout process. Once your order has been processed internally, you will receive a separate email saying your order is now available for collection. This usually takes 3-5 business days, as per our standard processing times. Please ensure when collecting your order, that you bring your photo ID with you.
All click and collect orders can be collected from the Catsgear Team Store, located at the Bendat Basketball Centre (201 Underwood Avenue, Floreat, 6014).
During the NBL season (approximately October to February), there is the option to collect your order from RAC Arena on a Perth Wildcats game day. To do so, please select this separate shipping option during the checkout process. Please note, orders placed within 48 hours of a Wildcats home game may not be available for collection until the following game day.